Our Refund Policy is Simple and Fair
Review our refund policy to understand how we ensure a hassle-free experience for all puja bookings and services with Pandits Near Me.
At Pandits Near Me, we strive to provide our users with a smooth and satisfactory experience while booking spiritual and religious services. We understand that plans can change, and hence, we have established our Cancellation and Refund Policy to ensure a fair and transparent process for both users and service providers in such situations.
Cancellation Policy
User-Initiated Cancellations
Before Confirmation by Pandits Near Me Representative: Users can cancel their booking request at any time before it is confirmed by our team without any charges.
After Confirmation, but 120 (5 Days) Hours Before Scheduled Service: If a user cancels at least 120 hours (5 days) before the scheduled puja/service time, a full refund will be issued (excluding any payment gateway or processing fees, if applicable).
Within 120 to 72 Hours (5 days to 3 days) of Scheduled Service: If a user cancels within 120 - 72 hours (5 Days to 3 Days) of the scheduled service, a 50% cancellation fee will be applied. The remaining 50% (if prepaid) will be refunded.
Within 72 Hours (within 3 Days) or No Show: Cancellations made within 72 hours of the scheduled service or if the user does not show up will be non-refundable.
For Out of Surat, Gujarat Puja Requests (National / International Travel)
Before 30 Days of Scheduled Service: If a user cancels at least 30 days prior to the scheduled puja/service date, a full refund will be issued (excluding any payment gateway or processing fees, if applicable).
Within 30 to 25 Days of Scheduled Service: If a user cancels within 30 to 25 days prior to the scheduled puja/service date, a 50% cancellation fee will be applied. The remaining 50% (if prepaid) will be refunded.
Within 20 Days of Scheduled Service or No Show: Cancellations made within 20 days of the scheduled puja/service date or if the user does not show up will be non-refundable.
Cancellation by Pandit
In rare event that we or the assigned Panditji need to cancel a booking due to unforeseen circumstances (illness, emergencies, environmental disasters, etc.), users will be offered:
Users may reschedule their booking at no additional cost with the same Pandit ji, or opt for another available Pandit ji without extra charges.
Alternatively, a credit or discount may be applied to the current or future service.
Cancellation by Pandits Near Me
In a rare event that due to unforeseen circumstances, service is been cancelled then users will be offered:
Users may reschedule their booking at no additional cost with the same Pandit ji, or opt for another available Pandit ji without extra charges.
Alternatively, a credit or discount may be applied to the current or future service.
Refund Policy
Eligibility
Refunds are applicable in the following scenarios:
Valid cancellation within the allowed timeframe (As listed above in cancellation policy).
Service not delivered due to error or failure on our or Pandit’s part (as listed above in cancellation policy).
Non-Refundable Situations
No refunds will be issued under the following conditions:
User provides incorrect information at the time of booking.
User is not available at the scheduled time and location.
Service has already been delivered or partially delivered.
In case of dissatisfaction with spiritual results (spiritual services are subjective and based on faith).
Refund Timeline
Refunds (if approved) will be processed within 5–7 business days from the date of cancellation confirmation.
The refund will be made to the original method of payment.
Rescheduling
Users may request to reschedule the service once (subject to availability of Panditji) at least 48 hours in advance.
Rescheduling requests made within 12 hours of the service may not be accepted and will be treated as a late cancellation.
Mode of Refund
Refunds will be processed to the original payment method used during the booking:
Credit/Debit Card
UPI
Net Banking
Wallet
Note: Cash refunds are not available.
Contact for Cancellation and Refund
For any cancellation, refund, or rescheduling requests, please contact us at:
Customer Support: +91 97246 76277
Email: connect@panditsnearme.com
Support Hours: Monday to Friday (9.00 AM to 6.30 PM)
Policy Updates
Pandits Near Me reserves the right to amend or modify this Cancellation and Refund Policy at any time. Changes will be reflected on this page and will take effect from the date of publication.
